Last updated: 3 August 2026

Welcome to the official support page for Bolt Shift: Screw Puzzle, published by Dot Matrix Games.

This page provides troubleshooting guidance and explains how to report a technical issue. For direct assistance, email info@dotmatrix.com.au.

Game details

Before contacting support

Many temporary problems can be resolved using the following steps:

  1. Close Bolt Shift completely and open it again.
  2. Restart your device.
  3. Confirm that your device has sufficient free storage.
  4. Install the latest available version of Bolt Shift from the official application marketplace.
  5. Install any available operating-system updates supported by your device.
  6. Check whether the problem occurs again after restarting the affected level.

Reinstalling the Game should be treated as a last resort because uninstalling or clearing application storage may permanently remove locally stored progress.

The Game does not open or closes unexpectedly

Try the following:

  • Restart your device;
  • Confirm that Bolt Shift is fully updated;
  • Close other applications that may be using significant memory;
  • Make sure sufficient storage is available;
  • Disable any device-level battery or performance restriction that may be preventing the Game from operating normally; and
  • Record when the problem occurs, such as during startup, level loading, gameplay or completion.

If the problem continues, send us your device model, Android version, Game version and a description of what appears on the screen.

A level appears impossible or does not complete

Bolt Shift puzzles require screws to be moved into available holes so that the planks can rotate or fall away. A hole that appears visually available may still be occupied by another screw or temporarily blocked by the puzzle arrangement.

Before reporting a level:

  1. Restart the level and try the moves in a different order.
  2. Check every available hole before using a power-up.
  3. Confirm that no screw remains attached to a plank.
  4. Check whether a screw from a removed plank is still occupying its original hole.
  5. Wait briefly after the final move to allow the physics and completion sequence to finish.
  6. Take a screenshot showing the full puzzle if it still appears blocked.

When contacting us, include the level number and explain the moves that led to the problem. A screenshot or short screen recording is particularly helpful.

Controls do not respond correctly

If a screw or destination hole does not respond as expected:

  • Tap near the centre of the screw or hole;
  • Wait for the current screw movement to finish before selecting another screw;
  • Confirm that the destination hole is empty;
  • Check whether the selected screw is highlighted;
  • Restart the level if an interrupted movement appears to have affected the puzzle; and
  • Restart the Game if touch input remains unavailable.

Progress is missing or has reset

Bolt Shift currently stores game progress locally on your device. The Game does not currently provide a Dot Matrix Games player account or server-based cloud-save service.

Progress may be removed when:

  • The Game is uninstalled;
  • Application storage or data is cleared;
  • The device is reset;
  • A device-cleaning application removes the Game’s data;
  • A backup does not contain the applicable save data; or
  • Files are damaged by an interrupted device or storage operation.

Bolt Shift includes local save-protection, backup and recovery measures, but recovery is not possible in every situation.

Because we do not currently hold a server copy of your progress, support may be unable to restore progress that has been permanently deleted from the device.

Daily rewards, coins or power-ups

Bolt Shift may store daily reward status, coins, lives and power-up balances locally on your device.

If a reward does not appear:

  • Close and reopen the applicable reward panel;
  • Confirm that the reward has not already been claimed;
  • Restart the Game and check the balance again;
  • Confirm that your device date and time are correct;
  • Avoid repeatedly changing the device clock, as unusual time changes may temporarily prevent another claim; and
  • Record the reward day and balance before contacting support.

Reward systems include safeguards intended to prevent the same reward from being granted more than once.

Sound or vibration is not working

Please check:

  • The sound and vibration settings available inside Bolt Shift;
  • Your device’s media volume;
  • Silent, Do Not Disturb or focus settings;
  • System vibration and haptic-feedback settings;
  • Bluetooth headphones or speakers that may still be connected; and
  • Battery-saving modes that may restrict vibration or sound.

Installation or update problems

Installation and application updates are generally handled by the marketplace through which you obtained the Game.

If an installation or update fails:

  • Check your internet connection;
  • Confirm that your device has enough free storage;
  • Restart the device and try again;
  • Open the application marketplace and check for a pending update;
  • Confirm that your device and marketplace account meet the applicable requirements; and
  • Contact the marketplace’s support service if the download itself cannot be completed.

Advertising and purchases

Live production advertising and production in-app purchases are currently disabled in Bolt Shift.

Restricted development or internal-testing versions may display Google’s official test advertisements or use Unity Fake Store or approved Google Play licence-testing purchase flows.

These testing features are not live production advertising and do not represent publicly available real-money purchases.

If production advertising or purchases are introduced in a later version, this support page, our Privacy Policy and the applicable store disclosures will be updated. Marketplace purchases will also be subject to the marketplace’s payment, cancellation and refund rules.

An advertisement does not load

Advertising availability may depend on the Game version, testing profile, internet connection, consent status, device settings and whether an advertisement is available.

If an optional rewarded advertisement is unavailable, the Game should continue to provide a non-advertising path where applicable. Closing or failing to complete a rewarded advertisement may result in no advertising reward being granted.

Live production advertising is not currently enabled.

A test purchase does not complete

Production purchases are currently disabled. Restricted testing may use Unity Fake Store or approved Google Play licence-testing features.

If a test purchase does not complete:

  • Confirm that you are using an approved testing environment;
  • Check your internet connection where marketplace testing is required;
  • Wait for any pending test transaction to finish;
  • Restart the Game and check the item or balance again;
  • Do not repeat the purchase rapidly; and
  • Record the product name and displayed transaction state.

Do not send complete purchase tokens, payment-card details or marketplace passwords to support.

How to report a bug

Email info@dotmatrix.com.au with the subject line Bolt Shift Support.

Please include as much of the following information as possible:

  • Your device manufacturer and model;
  • Your Android version;
  • Your Bolt Shift version;
  • The affected level number;
  • A clear description of the issue;
  • The steps needed to reproduce it;
  • What you expected to happen;
  • What actually happened;
  • Whether the issue happens every time or only occasionally;
  • A screenshot or short screen recording, where appropriate; and
  • The approximate date and time the issue occurred.

Suggested support email format

You may copy and complete the following:

Subject: Bolt Shift Support

Device model:
Android version:
Bolt Shift version:
Level number:
Issue:
Steps to reproduce:
Expected result:
Actual result:
Does it happen every time?:
Additional information:

Information you should not send

For your security, do not send:

  • Your Google or marketplace password;
  • Your full payment-card number;
  • Your bank-account password or access code;
  • Complete purchase or advertising tokens;
  • Identity documents;
  • Unrelated personal photographs or files; or
  • Any other sensitive information that is not necessary to investigate the issue.

Support response

We aim to review support emails within five business days. Complex technical issues may require additional investigation.

Please avoid sending repeated copies of the same request, as this may make it more difficult to track the original report. You may reply to your original email if you need to provide additional evidence.

Feedback and suggestions

We welcome constructive feedback about puzzle clarity, level difficulty, controls, accessibility, visual presentation and overall game experience.

Although we review feedback, we cannot guarantee that a requested feature or change will be implemented.

Privacy

Information submitted through a support request is handled in accordance with the Bolt Shift Privacy Policy.

Contact Dot Matrix Games

Dot Matrix Games
Dot Matrix
47 Kent Road
Pascoe Vale VIC 3044
Australia

Email: info@dotmatrix.com.au
Subject: Bolt Shift Support