Privacy Policy

Last updated: 3 August 2026

Dot Matrix respects your privacy and is committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you visit https://dotmatrix.com.au, communicate with us or otherwise interact with our website and services.

This policy is intended to operate in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where they apply to us.

1. Who we are

Dot Matrix operates the website located at https://dotmatrix.com.au.

In this Privacy Policy, “Dot Matrix”, “we”, “us” and “our” refer to the operator of this website. “You” and “your” refer to visitors, customers, users and other individuals who interact with us.

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The type of personal information we collect depends on how you use our website and interact with us.

3. Personal information we may collect

Depending on your interaction with us, we may collect:

  • your name;
  • your email address, telephone number or other contact details;
  • information included in enquiries, messages, forms or correspondence you submit;
  • account or profile information, where account registration is available;
  • comments, reviews or other content you submit to the website;
  • technical information such as your IP address, browser type, device type, operating system and referring website;
  • website usage information, including pages viewed, links selected, visit duration and interaction data;
  • cookie identifiers and similar online identifiers;
  • transaction or service information where products or paid services are offered; and
  • any other information you voluntarily provide to us.

We generally do not seek to collect sensitive information through the website. Please do not provide sensitive information unless it is reasonably necessary for your interaction with us and you consent to its collection.

4. How we collect personal information

We may collect personal information:

  • directly from you when you contact us, complete a form, create an account, leave a comment or use our services;
  • automatically when you browse or interact with the website;
  • through cookies and similar technologies;
  • from service providers that support the operation, security or performance of the website; and
  • from publicly available sources or third parties where permitted by law.

Where practical, you may interact with us anonymously or by using a pseudonym. In some circumstances, however, we may need identifying information to respond to your request, provide a service, maintain security or comply with legal obligations.

5. Why we collect and use personal information

We may collect, hold and use personal information to:

  • operate, administer, maintain and improve our website;
  • respond to enquiries, requests, feedback and support matters;
  • provide information, products or services requested by you;
  • manage user accounts, comments or website submissions where these features are enabled;
  • communicate with you about our services or your interactions with us;
  • understand website usage and improve functionality, performance and user experience;
  • detect, investigate and prevent spam, fraud, misuse, security threats and unlawful activity;
  • maintain business, administrative and technical records;
  • protect our rights, property, systems, users and the public;
  • comply with legal, regulatory, taxation, accounting or reporting obligations; and
  • carry out any other purpose disclosed to you at the time of collection or authorised by law.

6. Contact forms and enquiries

When you submit a contact form or communicate with us, we may collect your name, contact details and the contents of your message.

We use this information to review and respond to your enquiry, provide assistance, maintain appropriate records and manage any resulting business relationship.

Please do not include unnecessary confidential, financial, health-related or other sensitive information in general website enquiry forms.

7. Comments

If commenting functionality is enabled and you leave a comment, we may collect the information entered in the comments form, together with your IP address and browser user-agent information. This information may be used to administer comments and assist with spam, abuse and security detection.

An anonymised value generated from your email address may be provided to a profile-image service, such as Gravatar, to determine whether you use that service. If your comment is approved, a profile image associated with that service may appear publicly alongside your comment.

Comments and associated metadata may be retained for as long as reasonably required to administer the website, maintain discussion history, identify follow-up comments and address legal or security concerns.

8. Media uploads

If the website allows you to upload photographs or other media, you should remove embedded location information and other unnecessary metadata before uploading the file.

Files published or made publicly accessible through the website may be downloaded, copied or analysed by other users. You should not upload material containing personal information that you do not want made public.

9. Cookies and similar technologies

Our website may use cookies, local storage, pixels and similar technologies to operate website features, remember preferences, maintain security, understand website usage and improve performance.

A cookie is a small data file stored on your device when you visit a website. Some cookies are necessary for the website to function, while others may support preferences, analytics or additional features.

Depending on the website features you use, cookies may be used to:

  • maintain login sessions;
  • remember display and account preferences;
  • save information entered into forms;
  • support website security;
  • detect spam or suspicious activity; and
  • measure website traffic and performance.

If you leave a comment, you may be offered the option to save your name, email address and website in cookies so that you do not need to re-enter those details when submitting another comment.

If you visit a login page, a temporary cookie may be used to determine whether your browser accepts cookies. Login and preference cookies may also be created when you sign in. These cookies may remain active for different periods depending on their purpose and whether you select an option such as “Remember Me”.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality or prevent some features from operating correctly.

10. Analytics and website performance

Where analytics or website-performance services are enabled, we may collect technical and usage information about visits to the website. This may include your IP address, approximate location, device information, browser information, referring pages, pages visited and interactions with website features.

We use this information to understand how the website is used, diagnose technical issues, monitor security, improve performance and enhance the user experience.

Analytics information may be processed by external service providers on our behalf. Depending on the provider and configuration used, some information may be stored or processed outside Australia.

11. Embedded content and third-party services

Pages on our website may include content or functionality provided by third parties, such as videos, maps, social-media features, fonts, payment services, forms, images or other embedded material.

Embedded content may operate as though you had visited the third-party website directly. The relevant third party may collect information about you, use cookies, apply tracking technologies and monitor your interaction with its content, particularly if you are logged in to an account with that provider.

Third-party services are governed by their own terms and privacy practices. We recommend reviewing the privacy policies of any third-party service with which you interact.

12. When we may disclose personal information

We may disclose personal information to:

  • website hosting, cloud-storage, information technology and security providers;
  • professional advisers, including legal, accounting and insurance advisers;
  • analytics, communications, customer-support and website-service providers;
  • payment processors or transaction providers where relevant;
  • contractors and suppliers who assist us in operating our business or providing services;
  • government agencies, regulators, courts, tribunals or law-enforcement authorities where required or authorised by law;
  • another party involved in a proposed or completed business sale, transfer, merger, restructuring or acquisition; and
  • other parties with your consent or at your direction.

We may also disclose information where reasonably necessary to investigate suspected unlawful activity, enforce our rights, protect website security or prevent harm.

13. Overseas storage and disclosure

Some third-party service providers may store, process or access information from locations outside Australia. The countries involved will depend on the providers and technical services used at the relevant time.

Where applicable, we take reasonable steps to select reputable providers and require personal information to be handled in accordance with appropriate privacy and security standards.

You may contact us if you require further information about the countries in which your personal information is likely to be processed.

14. How we protect personal information

We take reasonable administrative, technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

  • access controls and account authentication;
  • software, server and plugin maintenance;
  • malware, spam and security monitoring;
  • encrypted website connections where supported;
  • restricted administrative access;
  • data backups and recovery procedures; and
  • reviewing and updating security practices where appropriate.

No internet transmission, website or electronic storage system is completely secure. Although we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or stored through the website.

15. Data breaches

If we become aware of a suspected data breach, we will take reasonable steps to contain the incident, assess its nature and potential impact, reduce the risk of harm and review measures that may help prevent recurrence.

Where the Notifiable Data Breaches scheme or another applicable law requires notification, we will notify affected individuals and the appropriate regulator.

16. How long we retain personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide or administer our services, maintain legitimate business records, resolve disputes, protect security or comply with legal obligations.

Retention periods may vary depending on the type of information and the reason it is held. For example:

  • enquiries and correspondence may be retained while the matter remains active and for a reasonable period afterwards;
  • account information may be retained while an account remains active;
  • comments and associated metadata may be retained to maintain website records and recognise follow-up comments;
  • security logs may be retained for fraud prevention, investigation and system protection; and
  • records required for legal, accounting or taxation purposes may be retained for the applicable statutory period.

When personal information is no longer reasonably required, we may securely delete it or remove identifying details, unless retention is required or authorised by law.

17. Accessing and correcting your personal information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, outdated, irrelevant or misleading.

Before processing a request, we may need to verify your identity. We may also ask you to provide enough information for us to identify the relevant records.

In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where it is lawful and appropriate to do so.

18. Requests to delete personal information

You may ask us to delete personal information associated with your website account, enquiries or submissions.

We will consider deletion requests in accordance with applicable law. We may need to retain certain information for legal, administrative, security, fraud-prevention, accounting or dispute-resolution purposes.

19. Marketing communications

If we send you marketing communications, you may unsubscribe by using the unsubscribe method included in the communication or by contacting us.

We may still send service-related, security, transactional or administrative messages where reasonably necessary.

20. External links

Our website may contain links to websites or services operated by other organisations. We are not responsible for the content, security or privacy practices of external websites.

You should review the privacy policy of an external website before providing personal information to it.

21. Children’s privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorisation or consent.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.

22. Privacy enquiries and complaints

If you have a question, concern or complaint about this Privacy Policy or the way we handle personal information, please contact us using the contact details published on https://dotmatrix.com.au.

Please provide sufficient information for us to understand and investigate your concern. We will review privacy complaints and aim to respond within a reasonable period.

If you are not satisfied with our response and applicable Australian privacy legislation covers the matter, you may be entitled to contact the Office of the Australian Information Commissioner.

23. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, service providers or legal obligations.

The current version will be published on this website with its latest revision date. We encourage you to review this page periodically to remain informed about how we handle personal information.